Legal
Terms of Service
1. These terms
By using this website or booking work with Allstar Cleaning & Detailing, you agree to the terms below. If you don’t agree with them, please don’t use the site or book with us.
2. What we do
We provide auto detailing and property cleaning services, including interior and exterior vehicle detailing, residential cleaning, commercial and office cleaning, carpet and upholstery care, power washing, and related services described on this site.
3. Prices and quotes
The prices shown on this website are our standard published rates. They are a starting point, not a binding offer. The condition and size of the vehicle or property can change what a job takes, so the price that applies is the quote we give you for your specific job. We confirm that price before any work begins.
Add-on services are priced with your package and confirmed in the same quote. We reserve the right to update published rates at any time.
4. Booking, changes and cancellation
Submitting the quote form is a request, not a confirmed booking. A booking exists once we’ve agreed a price, date and arrival window with you.
If you need to move or cancel an appointment, please tell us as early as you can. If we need to move an appointment — for weather, equipment, or anything else — we will tell you as soon as we know.
5. Payment
Payment is due when the work is complete unless we’ve agreed otherwise in writing. Commercial accounts may be invoiced on agreed terms.
6. Access and site conditions
You agree to give us reasonable access to the vehicle or property at the agreed time, along with water and power where the job requires it. If we can’t access the job at the agreed time, we may have to reschedule.
Please remove cash, jewellery, documents and other valuables before we arrive, and tell us in advance about anything hazardous, fragile, or needing special handling — delicate finishes, aftermarket work, pets on site, alarm systems, and so on.
7. Our workmanship guarantee
If you’re not satisfied with something we cleaned, tell us within 48 hours of the job and we’ll come back and redo that area at no charge. This is a re-service guarantee rather than an automatic refund.
8. Things we can’t always fix
Cleaning improves what can be improved. Some damage is permanent and will not come out no matter what we use — set-in stains, burns, tears, pet damage, sun damage, oxidation, deep scratches, existing paint defects, and wear from age. We’ll tell you honestly at the quote stage if we think something won’t fully come out.
We are not responsible for pre-existing damage, for wear revealed once dirt is removed, or for items left in a vehicle or property.
9. Liability
We are insured and we take care with your property. Where we are responsible for loss or damage caused by our work, our liability is limited to the amount you paid for that job. Nothing in these terms limits liability that cannot be limited by law.
10. Photographs
We may photograph work before, during and after, and use those photos to show our work on this website and on social media. We don’t publish names, addresses, or license plates. Tell us if you’d prefer we didn’t, and we won’t.
11. This website
The text, photographs, logo and design on this site belong to Allstar Cleaning & Detailing. Please don’t reuse them without our permission. We try to keep the site accurate and up to date, but we don’t guarantee it is free of errors.
12. Governing law
These terms are governed by the laws of the State of Delaware.
13. Changes
We may update these terms. The version in force is the one published here on the date of your booking, and the date at the top of this page shows when it last changed.
14. Contact
Email infos@allstarcleaningdetailing.com or call (302) 572-9371.